Process of grievance management in health care organization: An employee perspective

An investigation into the grievance management process of organizations is imperative with an increasing concern over healthy work cultures in organizations. Using a behavior-response model, structured survey was administered to employees leading healthcare institute explore their perspectives on process. According findings study, there strong association between constructs and process, factors like acceptance by supervisors, supervisors’ attitudes toward grievant, employee supervisor trust play important role resolution (Monish & Dhanabhakyam, 2022; Ochieng Kamau, 2021; Elbaz et al., Casper, Kimotho Ogol, Dichner, Aktar, Singh Agarwal, Hammoud 2022). Based findings, study delivers implications for prevent chaos, stress, conflict workplace through better